Privacy Policy

IMPORTANT INFORMATION

This Privacy Notice aims to give you information on how we collect and process your personal data using this website, including any data you may provide through this website when you purchase a product or otherwise interact with us.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Privacy Notice together with our Cookie Policy and Terms and Conditions of Sale, prior to making a purchase from us or registering to receive email communications from us.

WHO WE ARE

The Gourmet Chocolate Pizza Company Ltd is a company incorporated in England and Wales, with registered number 6640894, and whose registered office is Newstead House Pelham Road Nottingham NG5 1AP.

When you use our services, you’ll share some information with us. We want to be upfront about the information we collect, how we use it, who we share it with and the choices we give you to control, access and update your information. For the purposes of data protection legislation, we are the data controller of your personal data.

Please read this privacy policy carefully in conjunction with our Cookie Policy

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this Privacy Notice. If you have any comments, questions or requests regarding this privacy policy please address to The Gourmet Chocolate Pizza Co, Unit 1 Colliers Business Park, Colliers Way, Cotgrave, Nottinghamshire, NG12 3HA or email us at: info@gourmetchocolatepizza.co.uk

THE PERSONAL INFORMATION WE COLLECT AND USE

Information collected by us

If you have registered with us, or ordered items from us, we will have your email address, telephone number, postal address and the method you chose to make your purchase with. We also collect information about how you use our services, such as the types of content you view or engage with or the frequency and duration of your activities.

In addition, our servers, logs, and other technologies automatically collect certain information (see below) to help us administer, protect, and improve our services; analyse usage; and improve users’ experience. We share personal information with others only as described in this policy, or when we believe that the law permits or requires it.

Information we collect automatically

Cookies: We may use cookies and other technologies such as web beacons, web storage and unique advertising identifiers to collect information about your activity, browser and device. This data helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. If you prefer, you can remove or reject browser cookies through the settings on your browser or device. However, rejecting or removing cookies could affect the availability and functionality of our services. For further information on our use of cookies, please see our Cookie Policy.

Device information: We may also collect information about your device each time you use a site. If you have an account with us, we may collect information from or about the computers, phones or other devices where you log into our services. We may associate the information we collect from your different devices, which helps us provide consistent services across your devices. Here are some examples of the device information that we collect:

• Attributes such as the operating system and hardware version.
• Browser type and IP address

Log information: We also collect log information when you use our website. That information includes, among other things:

• Details about how you’ve engaged with us.
• Device information, such as web browser type and language.
• Access times.
• Pages viewed.
• IP address.
• Identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
• Pages you visit before or after navigating to our website.

How we use your personal information

We use your information in several different ways. The table below set this out in detail, showing what we do, and why we do it.

Category of personal data	Purpose for processing	Legal basis under the GDPR
Name and contact details	Deliver your purchase to you	Performance of a contract
	Send you service messages by email or phone, such as order updates	Performance of a contract
	Send you information by email about our new products or services	Consent
	Fraud prevention and detection	Legal obligation
Date of birth information (optional)	Send you timely information by email about our new products or services (e.g. birthday offers)	Consent
Payment information (we don’t store this information)	Take payment and give refunds	Performance of a contract
	Fraud prevention and detection	Legal obligation
Contact history with The Gourmet Chocolate Pizza Co. e.g. over the phone, email or on social media	Provide customer service and support	Performance of a contract
	Train our staff	Legitimate interests
Information about your phone or laptop, and how you use our website and app	Improve our website and set default options for you (such as language and currency)	Legitimate interests
	Fraud prevention and detection	Legal obligation

 

Who we share your personal information with

We share your data with the following categories of companies as an essential part of being able to provide our services to you:

• Companies that get your order to you, such as payment service providers, and delivery companies;
• Professional service providers, such as marketing and design agencies (in the case of corporate orders), advertising partners and website hosts who help us run our business;
• Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud;
• Companies approved by you, such as social media sites.

We will not share your personal information with any other third party.

How long your personal information will be kept

We will hold on to your information for as long as you have your account, or is necessary to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.

CONTROL OVER YOUR INFORMATION

• Under the General Data Protection Regulation, you have several important rights available to you for free. In summary, those include rights to:
• be informed about how your personal information is being used (hopefully this privacy policy explains it all)
• Access the personal information we hold about you
• Request that we transfer elements of your data to another service provider
• Request us to correct any mistakes in your information which we hold
• Request the erasure of personal information concerning you in certain situations
• Receive the personal information concerning you which you have provided to us, in a structured format
• Stop any direct marketing
• Object to processing of your personal data

For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of these rights, please:

• email, call or write to us at The Gourmet Chocolate Pizza Company, Unit 1 Colliers Business Park, Colliers Way, Cotgrave, Nottinghamshire, NG12 3HA or email info@gourmetchocolatepizza.co.uk, phone 0115 9894254
• let us have enough information to identify you;
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
• let us know the information to which your request relates

We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made many requests. In this case, we will notify you and keep you updated.

KEEPING YOUR PERSONAL INFORMATION SECURE

We have appropriate security measures in place to prevent personal information from being accidentally lost or used/accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org Get Safe Online is supported by HM Government and leading businesses.

HOW TO COMPLAIN

We hope that we can resolve any query or concern you raise about our use of your information. If you are not happy with how The Gourmet Chocolate Pizza Company manages your personal data, you have the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/.

CHANGES TO THIS PRIVACY NOTICE

This privacy notice was published on 29/05/18 and last updated on 29/05/18.

Any changes we make to this notice will be posted on this page.

GLOSSARY

Lawful Basis:

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Consent means you have given us permission to send you marketing communications from us. This will either be via the double opt-in process after signing up on the website or through your updates on the subscriber preference centre. Consent will be reviewed regularly and if you choose to withdraw your consent you can either do so by updating your preferences or clicking the unsubscribe button at the bottom of every email we send out.